User:Jef: Difference between revisions
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== | == Contacting Ross-Tech == | ||
Blah blah blah, if additional assistance is needed, our registered customers can submit an auto-scan for review blah blah blah | |||
Once the Auto-Scan is complete, click on the small VCDS icon in the top left corner, then select '''[Copy and Submit Auto-Scan]'''. | |||
https://i.imgur.com/XbVYS1j.jpg | |||
This will load up a special web page with a form to fill out. Please verify you type in your correct email address. | |||
The Short Serial Number is on your Ross-Tech device, you will find that on the sticker. It might be something like: | |||
* HN2-xxxxxx | |||
* H17-xxxxxx | |||
* HCxxxxxx | |||
* UCxxxxxx | |||
In the Comments box, document the issue or concern. Once you have that typed out, in the Comment box, right click your mouse and then select '''[Paste]'''. | |||
https://i.imgur.com/OJLxxx8.jpeg | |||
https://i.imgur.com/5Wc30hQ.jpeg | |||
You should see the data from the Auto-Scan populate the Comments field after you paste. | |||
Click the '''[Send Email!]''' that is below the Comments box once the form is filled out. | |||
The Ross-Tech support team will reply back once we have an answer to provide. We also have a Ross-Tech Forum where you should post your scan and questions: | |||
'''https://forums.ross-tech.com/index.php''' | |||
That is the best place to get help from the greatest variety of different people, in a place where answers will be searchable in the future as well. | |||
Latest revision as of 19:35, 27 March 2025
Contacting Ross-Tech
Blah blah blah, if additional assistance is needed, our registered customers can submit an auto-scan for review blah blah blah
Once the Auto-Scan is complete, click on the small VCDS icon in the top left corner, then select [Copy and Submit Auto-Scan].
This will load up a special web page with a form to fill out. Please verify you type in your correct email address.
The Short Serial Number is on your Ross-Tech device, you will find that on the sticker. It might be something like:
- HN2-xxxxxx
- H17-xxxxxx
- HCxxxxxx
- UCxxxxxx
In the Comments box, document the issue or concern. Once you have that typed out, in the Comment box, right click your mouse and then select [Paste].
You should see the data from the Auto-Scan populate the Comments field after you paste.
Click the [Send Email!] that is below the Comments box once the form is filled out.
The Ross-Tech support team will reply back once we have an answer to provide. We also have a Ross-Tech Forum where you should post your scan and questions:
https://forums.ross-tech.com/index.php
That is the best place to get help from the greatest variety of different people, in a place where answers will be searchable in the future as well.
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