User:Jef

Contacting Ross-Tech

Blah blah blah, if additional assistance is needed, our registered customers can submit an auto-scan for review blah blah blah

Once the Auto-Scan is complete, click on the small VCDS icon in the top left corner, then select [Copy and Submit Auto-Scan].

This will load up a special web page with a form to fill out. Please verify you type in your correct email address.

The Short Serial Number is on your Ross-Tech device, you will find that on the sticker. It might be something like:

• HN2-xxxxxx
• H17-xxxxxx
• HCxxxxxx
• UCxxxxxx

In the Comments box, document the issue or concern. Once you have that typed out, in the Comment box, right click your mouse and then select [Paste].

You should see the data from the Auto-Scan populate the Comments field after you paste.

Click the [Send Email] that is below the Comments box once the form is filled out.

The Ross-Tech support team will reply back once we have an answer to provide. We also have a Ross-Tech Forum where you should post your scan and questions:

https://forums.ross-tech.com/index.php

That is the best place to get help from the greatest variety of different people, in a place where answers will be searchable in the future as well.