00288

00288 - Steering Column Lock Actuator (N360)

00288 - Steering Column Lock Actuator (N360): Defective

Possible Symptoms

• Ignition power will NOT switch on
• Steering column will or will not lock

Possible Causes

• Wiring/Connections from/to N360
• Faulty N360

Possible Solutions

• Check wiring/connections from/to N360
• Check/Replace failed N360

Special Notes

• If the ignition will not switch on, the communication with the Access Start controller still maybe possible, Try this:
  • Turn on the hazards, press the brake pedal and hold the flash to pass
  • This will wake-up(activate) the CAN-Bus and may allow limited communication to the vehicle
  • If present clear the N360 fault code and if the vehicle's ignition power is now active, suspect a failed N360.
• When found in the Volkswagen Passat 3C, please see this page VW Passat (3C) Immobilizer
• When found on the Audi A6/S6/RS6/allroad (4F) the N360 is part of the steering column and is not available separately from the Audi at this time.
• See TSB / TPI 2040593 for possible part/software update when found in Audi Q7 and A6 (2005 to 2015).
  • https://static.nhtsa.gov/odi/tsbs/2015/MC-10120042-9999.pdf NHTSA
• Vehicles equipped with Immobilizer 4C or higher will require an online connection with VW/Audi/Bentley to correctly adapt the new N360 to the vehicle. erWin offers some Immobilizer and Pass-Thru solutions which are mentioned under the notes section of our Official Factory Repair Information page.
• Replacement with a used N360 is not supported.